Anglian Water issued boil water notice in wake of unsatisfactory test results.

15 July 2019

Over the weekend, Anglian Water issued a notice to residents around the Lincolnshire Wolds area, asking them to boil and cool their water before using it for drinking or preparing foods. This affected several towns and villages including Horncastle, West Ashby, High Toynton, Belchford and Hagworthingham, amongst others.

Anglian water sent out staff to affected areas in order to leaflet drop about the matter as well as provide those who were most vulnerable with bottled water.

As someone residing in one of the areas served with the notice, I myself can attest that clarity on the matter was not particularly forthcoming and that Anglian Water's postcode checking service on their site was not working as intended. Whilst inputting my postcode yielded green text confirming I was not in an affected area, my postcode did appear on a boil notice postcode document added to their site. After contacting Anglian Water directly, a staff member advised that I was in fact in a boil notice area and to proceed as such until further notice.

Social media pages became clogged with residents sharing the news and some local shops had to impose a bottled water buying limit to ensure stock could be shared amongst concerned customers.

At the time of writing, Anglian Water have now lifted the notice with a pop-up on their site informing readers that they are "pleased to confirm that all customers in the Lincolnshire Wolds no longer need to boil their water before using it."

The message went on to add "We know this was inconvenient for the community, and we are very grateful for their ongoing patience and understanding.

Customers in the affected area will receive a written confirmation of this advice in the post tomorrow (Tuesday 16th July)".

Head of Water Quality at Anglian Water, Dr Clair Dunn said following the lifting of the boil notice: “We asked residents to boil their water as a precaution, after one water sample taken from our own sampling tap indicated the presence of bacteria that we wouldn’t normally expect and needed to investigate further.

“All samples in the network feeding customer taps have remained clear throughout, but because of this one unusual sample we took the precautionary decision to ask these customers to boil their water temporarily while we undertook further tests.

“The risk was minimal, but we made the decision because customer safety is our priority.

“Our latest sample results have remained clear, so we’re pleased to say that boiling water is no longer necessary.”

Slava Yurthev Copyright